Saturday, April 30, 2011

Called for Referral Part 2

Part 2 of the 10 questions answered about ELT by one of our customers:

3. In retrospect, if given the chance to decide to enter the program anew would the same decision be made?
We would definitely make the same decision to enter into the Electronic Lien Program if given a second chance and highly recommend it to others.

4. Were you the person who championed the program's initiation or was it someone else?
Others in the Credit Union championed for the programs initiation and we officially went live with it 2 months after I started working for the Credit Union.

5. Do you feel the program promotes the credit union philosophy or does it have tones that may be counter to the CU philosophy?
The Electronic Lien Program promotes the Credit Union philosophy in all aspects. It allows our people to help the members in a timely manner. We make no profit off the fees required to use the program but at the same time have little to no expense for using the program as we pass the e-title fees along to the members and then send it directly to the service provider.

6.Have you changed your mind about that over time?
We have not changed our mind over time and encourage others to join the program.

All questions and responses reproduced as received from our customer. Also see Part 1 and Part 3.

Image above is 10 months.