Tuesday, January 19, 2010

Is Premier eTitleLien Secure?

One question asked by most customers is about security related to our application. Premier eTitleLien™ is a web-based application developed by lenders for lenders to give them tools to manage their titles by working with each states ELT program. As a web-based application, it is very easy to use and to get started without needing to install software on lender's computers.

Data Security

All data sent using Premier eTitleLien™ is encrypted using SSL. Unencrypted access to our servers is denied. Each lender's data is "stamped" with a DDI assigned code preventing other lenders from accessing their data. Data from each state is retrieved securely and the lender's database is updated with their records.

Access Security

Access to each lender's data is controlled by that lender. Usernames and passwords are assigned, giving (or denying) users rights to see (or makes changes to) data appropriate to them.

Protection From Equipment Failure or Disaster

DDI implements an internal disaster recovery plan that is reviewed each quarter. Our servers are hosted in a secure environment with multiple redundancy.

Reliability of Decision Dynamics, Inc. (DDI)

At the request of our customers, we undergo an annual SAS 70 audit that we are willing to provide to companies that require it. We stay compliant with the Sarbanes Oxley Act and the Gramm-Leach-Bliley Act as well as HIPAA regulations (to meet the requirements for other products not related to ELT).

One bottom line to consider: while DDI fully intends to be absolutely reliable and provide an excellent product and customer support, the ELT program is about having liens on file with the DMV. Your ultimate recourse (for any ELT provider) is to work with the state DMV office to file or release liens.

Image: Map of Glacier Bay National Park, Alaska. (why? hint: pun)